We’re committed to using genuine leather for the exterior and cotton for the lining of our handbags. Each material is carefully chosen for its durability, quality, and timeless appeal, ensuring your piece retains the qualities you value and becomes more beautiful with every wear.

Leather is a natural material and will evolve over time. When your handbag arrives, you may notice light creases or impressions. This is completely normal and often the result of natural variations in leather or movement during shipping. With use, the leather will naturally smooth.

To care for your handbag, we recommend storing it in its dust bag when not in use, and avoiding prolonged exposure to direct sunlight or moisture. If cleaning is needed, gently wipe with a soft, damp cloth.

We believe in creating with intention and purpose. We do not adhere to mass production models or fast-fashion trend cycles. We’re proud to begin our journey with one carefully considered design: our Origin Bag, available in two timeless colours, Ink and Biscuit.

New styles are currently in development and will be released gradually, in small, limited drops. As our community grows, so will our collection, thoughtfully, intentionally, and always with you in mind.

We recommend signing up to our newsletter and following us on Instagram and TikTok @deardalija to stay updated on restocks and releases.

That said, we always listen to our community. If a style you love has sold out, please don’t hesitate to reach out and let us know. Your voice helps shape what comes next.

We accept a range of secure payment methods to make your checkout experience seamless and convenient. These include:

Visa, Mastercard, American Express, UnionPay, PayPal, Apple Pay, Google Pay, Shop Pay, and Afterpay.

If you have any issues at checkout, feel free to reach out to us via our Contact Us page. We’re here to help.

We currently ship to Australia, Austria, Belgium, Canada, China, Denmark, France, Germany, Hong Kong, Italy, Japan, Netherlands, New Zealand, Norway, Portugal, Singapore, South Korea, Spain, Sweden, Switzerland, the United Arab Emirates, and the United Kingdom.

We’re always exploring new destinations. If you’d love to see Dalija available in your country, we’d love to hear from you. Please reach out via our Contact Us page.

Yes, for your security, we require a signature upon delivery. To track your parcel’s progress, simply use the tracking number provided once your order has been shipped.

For more information, please refer to our Shipping Policy under the Customer Care section of our website.

For full details on returns, please refer to our Returns Policy under the Customer Care section of our website.

Some items are non-returnable, including but not limited to:

• Gift cards
• All sale, clearance, and promotional items

However, if you placed your order using a welcome code, discount code, or gift card, you may return your purchase as usual. Please note that refunds for orders made using a gift card will be issued back onto a gift card.

For more details, please refer to our Returns Policy under Customer Care.

Sale, clearance, and promotional items are generally final sale and cannot be returned or exchanged.

For any exceptions or questions, please refer to our Returns Policy or reach out via our Contact Us page.

If you entered the wrong address or details when placing your order, please contact us as soon as possible. If your parcel is already with the courier, you will need to reach out to them directly to request any changes.

Please note that we cannot take responsibility for errors made during the ordering process, so we kindly ask you to double-check your details before placing your order.

If your question isn’t covered here, please don’t hesitate to reach out. We’re happy to help! Visit our Contact Us page to send us a message, and we’ll get back to you as soon as possible.